Frequently Asked Questions and Answers
How does the Nativity Set Stand-Up to the Wind?
The nativity set slides together and locks into place creating a trapezoid base that is alone stable enough to stand in moderate climates. Included with each nativity set are two tent stakes that hook over the back side fences to counterbalance the wind. We also include an additional stability add on kit with every nativity set. While not always necessary, this kit ensure for customers in regions that receive considerable inclement weather that their nativity will stay up all season! This kit includes 4 brackets and 2 aluminum rods and is easily added to the nativity set at the customers discretion.
Is the Set Difficult to Assemble?
Absolutely Not! One of the nicest features of our nativity set is how quick and easy it is for one person to assemble. We include detailed assembly instructions, but generally they are not needed as the set slides together so easily and intuitively.
We encourage you to watch our Assembly Videos to see just how easy it is to set up the nativity set.
What are the Shipping Costs?
Standard shipping is free! Expedited options (including Second and Next Day Air) will be calculated based off your zip code and presented as options upon checkout.
Please note that we are located in Central Florida. With the free shipping option, all Florida addresses will receive their nativity set the day after it is shipped. The Southeast USA can expect 2-3 days, Northeast/Midwest 3-4 and Western USA 4-5 days in transit as rough guidelines.
When will my Nativity Ship?
Any orders placed before 3:00pm EST will ship that same business day!
How Large is the Box that the Nativity Ships/Stores In?
Our standard nativity set ships and stores in one box 45" long x 30" wide x 3" thick. The fully packaged box weighs 23 lbs so it is relatively easy for one person to repackage and slide the box into an attic, under a bed, or neatly into storage.
What is your Return Policy?
Our return policy is outlined here. You will find that we are very reasonable people that truly value making sure every customer is completely satisfied with their purchase. While our return rate is extremely low, if for any reason our nativity scene is not what you were expecting, we promise a no hassle exchange or return. For obvious reasons we are much more stringent on customer return requests we receive after Christmas. In general returns we approve after Christmas must be in an unopened box or clearly never used.
Do you ever have after Christmas Sales?
We do not have any "after Christmas sales" for a variety of reasons. We plan to offer these nativity sets for many years to come and are happy to hold on to any extra sets until the following year. Additionally, we do not want to risk upsetting customers who may have purchased the nativity set just weeks earlier by offering it at a discount after the season.
Do you charge sales tax?
Customers are only charged sales tax (6.5%) if the ship to address is in the state of Florida.
What Material is the Nativity Set composed of?
The nativity set is fabricated from a marine grade plastic sheet. The material is a homogeneous expanded PVC sheet that has a matte surface. We have worked with the material for over 15 years on a wide variety of marine applications and have found it to be extremely durable. It is UV stabilized and will never discolor. We have also used the material for many years on our Nativity Sets and have received only positive feedback.
Can the Nativity Set be painted?
Yes! This is actually an area we feel we have under marketed in the past. The nativity set material holds acrylic latex paint very well and is great for artistic types who would like to decorate or paint their nativity set. We also sell a small flat nativity set & flying angels that are fantastic for children's arts and crafts.
How thick is the material?
Our material is 1/2" thick plastic sheet.
Do you accept checks?
We do, however in general we prefer not to. The biggest reason is that we have found that the process of sending a check generally takes longer than the customer anticipates. We have inventory on all of our nativity set products, so for credit card orders we are able to ship that same day. With check orders we have to wait until we receive the check, and then wait until we see that the check has cleared. This process can often take a week or longer. With that said, we understand that some people prefer checks and many churches only have that payment option. For those customers we are more than willing to accommodate check payments. If you are paying with a check, please contact us in advance so that we can give you an order number to write on your check.
Where are your Nativity Sets Manufactured?
Our nativity sets are manufactured in Ocoee Florida just west of downtown Orlando. We fabricate the nativity sets from flat sheet to finished product in America with American workers.
Can I pick the Nativity Set Up? Can I stop by to view the Nativity set before Purchase?
Yes & Yes! For local customers, we keep a standard nativity set assembled on property if you would like to come see it in person. We also accept customer pick-ups for local customers who would like to save on shipping. Please be aware that we do not have a retail showroom, but rather a small area at the front of our manufacturing plant.